Health Guarantee & Refunds:

Health Guarantee:

 

Your kitten is guaranteed to be free of parasites at time of leaving having been treated with Advocate & Milbemax, and to be vaccinated at least once with F3 vaccine, micro-chipped, and spayed/neutered.

Your kitten is guaranteed to be healthy at time of leaving, unless otherwise specified by the breeder, to be FIV/FELV negative, and to have been vet-checked and be accompanied by a Health Certificate from my vet.

Your kitten is guaranteed to be free from genetic diseases &/or abnormalities affecting long term health, where tests are available to determine presence of genetic diseases &/or abnormalities.

Your kitten is guaranteed to be free from congenital abnormalities affecting long term health, where it is possible for an abnormality to be detected.   In some instances, congenital abnormalities can't be diagnosed within the 12 week period the animal is at the owner's premises.  In those cases, refunds under the 3-year Clause apply.

Your kitten is not guaranteed against congenital abnormalities which do NOT affect long-term health; eg tail kink or crossed eyes.

Your Guarantee to Me:

 

You, as the buyer/owner, guarantee that:

 

  • you will take your kitten/s to the vet within 21 days of collection, to confirm kitten is healthy at time of sale (see 21-Day Clause.)

  • you will maintain parasite control and vaccinations throughout it's life, to ensure your cat remains healthy.

  • you will feed, groom, care for and maintain your cat properly, it will have fresh water at all times, and you will not change the recommended diet within 1 month of receiving your kitten

  • the kitten will not be left unattended with young children

  • if at any time you are unable to keep your cat, you will offer it back to me before offering it to any other pet home, and that you will not charge me for return of the cat, nor hold me responsible for any costs in returning the cat

  • if the cat is placed in another pet home, you will advise me of the new owners name, address and contact details

  • you will not surrender your cat to a pet shop, refuge, vet clinic or any other business/organisation

I further advise that you do not allow your kitten/cat to roam at large, unattended.

Refunds:

Refunds given are per the ANCATS Code of Ethics and the State laws set out in the Victorian Code Of Practice for Breeding & Rearing Establishments, as follows:

3 Day Clause

Where an animal is returned to the business within 3 days of sale, for any reason not supported by a statement from a veterinary practitioner, the business must take back the animal and refund 75% of the purchase price.

21 Day Clause

Where an animal is returned to the business within 21 days of sale accompanied by a statement from a veterinary practitioner that the animal is unacceptable for health reasons, the business must take back the animal and refund 100% of the purchase price. 

This clause is void if:

  • the cats vaccinations and/or parasite control have not been given when due and maintained constantly since leaving breeder's premises, leaving it open to infection

  • the cat is ill with or has been infected with a disease not traceable to point of sale

  • the owner does not wish to return the animal.

3 Year Clause

If an animal is diagnosed with, suffering from, dies of, or is euthanized from a physical defect or disease that is traceable to the point of sale within 3 years of purchase, the business must refund 100% of the purchase price where the owner of the animal provides supporting statements from a veterinary practitioner, including test results where a suitable test is available. Owners of the animal must make veterinary reports and test results available to the breeder, for the breeder to obtain their own veterinary advice (second opinion) for the purpose of confirming diagnosis and informing future breeding management.  Case notes, test results and veterinary certificates must be linked with the animal’s microchip number.

This clause is void if:

  • the cats vaccinations and/or parasite control have not been given when due and maintained constantly since leaving breeder's premises, leaving it open to infection

  • the illness diagnosed is FIP, which is not considered traceable to the point-of-sale, since it is easily transmitted from pet-to-pet and/or in the environment

  • there is no definitive diagnosis - I do not give refunds where the disease or cause of illness is unknown.

Under the 3-Day Clause:

  • The breeder is not responsible for any costs incurred by the owner in returning the animal.

 

Under the 21-Day and 3-Year Clauses:

  • The breeder is not responsible for any veterinary expenses incurred by the owner, nor any costs incurred by the owner in returning the animal.

The payment of refunds should be made upon presentation of:
 

  • the animal for the 3-day return clause

  • the animal and a signed veterinary certificate giving a definitive diagnosis and including the animals microchip number, for the 21-day return clause

  • a signed veterinary certificate giving a definitive diagnosis and including the microchip number, together with supporting statements, case notes, treatments undertaken, and test results where a suitable test is available, for the 3-year clause
     

For refunds being sought under the 3-year clause, breeders should be given sufficient time to have an independent veterinary assessment of any test results, veterinary statements, etc. It would be reasonable to assume this independent veterinary assessment could be accomplished within 6 weeks of the owner of the animal supplying the necessary documentation. Therefore, the refund should be made within a period of 6 weeks of initial presentation of veterinary statements and test results or as soon as practicable after that.
 

  • Under the 3-day and 21-day clauses, the owner cannot keep the animal and request a refund.

  • Under the 3-year clause the owner may choose to keep the animal, but request a refund to help cover veterinary/care costs.